1. Overview
At VR360, we are committed to providing high-quality products and services. If you are not completely satisfied with your purchase, our Refund and Returns Policy is designed to address your concerns efficiently. This policy outlines the terms and conditions under which refunds and returns are accepted.
2. Eligibility for Refunds and Returns
Products:
- To be eligible for a refund or return, products must be unused, in their original packaging, and in a condition that allows them to be resold.
- Refunds or returns are accepted within 30 days of the purchase date.
Services:
- Services are eligible for a refund if they have not been rendered or if a cancellation request is made within 48 hours of the scheduled service.
3. Refund Process
Products:
- To initiate a return, please contact our customer support team at support@vr360.co.za with your order number and reason for return.
- Once the returned product is received and inspected, we will process your refund. The refund will be credited to the original payment method within 7-10 business days.
Services:
- For service cancellations, please contact us as soon as possible. If a service is canceled within 48 hours of scheduling, a full refund will be processed.
- Refunds for services already rendered will not be issued.
4. Non-Refundable Items
- Digital products and downloadable content are non-refundable once purchased.
- Custom-made or personalized items cannot be returned or refunded.
5. Shipping Costs
- The cost of return shipping for products is the responsibility of the customer unless the return is due to a product defect or error on our part.
- Original shipping costs are non-refundable.
6. Exchanges
- We do not offer exchanges. If you wish to exchange a product, please return the original item and place a new order.
7. Defective or Incorrect Items
- If you receive a defective or incorrect item, please contact us immediately at support@vr360.co.za. We will arrange for a return and cover the return shipping costs. A replacement or refund will be provided once the returned item is received and inspected.
8. Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please reach out to us at:
- Email: support@vr360.co.za
- Phone: [Your Contact Number]
- Address: [Your Physical Address]
We appreciate your business and are committed to ensuring your satisfaction with our products and services. Thank you for choosing VR360.